Problem with online playable game
Q. Flash or Shockwave game is not working?
A. Either your computer does not have Flash / Shockwave installed or you have
Flash / Shockwave disabled.
See the following link to download and install the Macromedia Flash plugin.
Download
Flash Player
See the following link to download and install the Macromedia Shockwave plugin.
Download
Shockwave Player
You may already have Flash / Shockwave installed but simply have it disabled.
Using Internet Explorer, to check if Flash / Shockwave is enabled select tools
from the main menu select internet options, select the security tab, then select
internet under the zone selection area. Move the slider bar to medium. If you
are using a custom security level then select the custom level button. From the
security settings screen make sure that Run ActiveX controls is enabled. The High
safety disables ActiveX for example. ActiveX must be enabled to use Flash or Shockwave.
Q. I have a PC and the games are running slow
A. There are a few possibilities.
Your system may be slow. Most of our action games will run fine on a
200 mhz system or above.
Your windows display color depth setting may need to be changed. In
most cases using 16 bit color depth (aka high color or 64,000 colors) is best,
otherwise use 32 bit color depth (aka true color or millions of colors). Using
8 bit color depth (aka 256 colors) depth will run slow. For example, on my 1.1
Ghz Athlon system Realspace 2 will run slow if 256 color depth is used instead
of 16 bit color. To check what color depth setting you have, go to your windows
control panel, double click on the display icon, from the display properties screen
select the settings tab and examine the setting in the colors pulldown box.
Your windows display driver may need to be updated. For example, when
the default Windows display driver was installed we have seen a good 600 mhz Athlon
system run Realspace 2 really slow (RS2 is a very performance intensive game).
That system had an ATI Rage video card so we installed the ATI video driver for
it and the game then ran great. To check what driver you have, go to your windows
control panel, double click on the display icon, from the display properties screen
select the settings tab then select the advanced button and from the driver properties
screen select the adapter tab. The display adapter driver should be displayed.
If this is the default windows driver then it definitely needs to be updated.
Typically, the video driver for your video card will come with your system. You
should also be able to download the video driver from the website of your video
card maker. Here are the site of the more popular video card makes... nvidia.com,
ati.com and 3dfx.com.
Q. I have a MAC and the games are running slow
A. The MAC G3 and G4 platforms support Java but the JVM (Java virtual machine)
on these systems appear to be quite slow. MAC OSX will support Java 2 and will
provide better performance. As for MAC systems running an older MAC version, we
currently (as of Jan 01) do not know of any solution to this problem. We have
had reports from users using older Power Macs that the games run great. It appears
to be a problem with the G3 and G4 models.
Q. What browser should I use?
A: For best results use IE 4.0 or greater. Netscape 4.06 or greater is also
fine although on most systems it is somewhat slower. IE 3.x and Netscape 4.05
or below are also supported but not recommended because they use JDK 1.0 and are
slower.
Netscape version 6 uses JDK 1.2 which appears to run some Java games quite
a bit slower. If you experience this problem, please use IE instead.
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